Terms and Conditions

Grandslam 2018 Steps and Simple Minds and Pretenders Concert in Castle Park FAQs

General Event Information
This is a standing only event.
Please retain your wristband, after passing through the gate.
No glass is permitted on site.
Starting and finishing times are subject to change up to the event date – we will update you of changes.
No professional cameras, video cameras or audio recording devices.
No food or drink – there will be various food and drink outlets available.
Any form of chair including deckchairs, camping chairs, folding chairs, gazebos, picnic blankets and tents are prohibited.
No illegal substances can be brought into the site – anyone caught with illegal substance(s) will have their ticket made invalid and be reported to the relevant authorities, no refunds will be given.
Please follow the instructions of the venue and event staff. Guests that cause a disturbance to others, or fail to follow the instructions of the event staff may be forcibly removed from the event without refund.
Guests are responsible for the security of all of personal belongings.
The event venue operators, organisers, promoters, and artists cannot be held responsible for lost, stolen or damaged property, nor accidents resulting in injury occurring anywhere in, or outside, the venue during the event regardless of fault or reason, unless through the gross negligence of the offending party.
Children aged 16 and under must be accompanied by an adult at all times.
Umbrellas are permitted but must be taken down for the performance – better to bring a coat with a hood and ponchos are on-sale at the box office.
Dogs are not permitted except guide dogs – please make us aware in advance if a guide dog is required.
No gazebos or tents.
Access to the disabled viewing area is for disabled ticket holders only – Accessible Tickets can only be bought from Ticketmaster.
All ticket holders may be asked to produce proof of age on entry to the concert and at the bar.
Security staff at the entrance will enforce the conditions of entry including undertaking bag and random personal searches.
Persons who have consumed excessive alcohol will be refused entry.
Fireworks, sparklers, lasers, and Chinese lanterns are prohibited.
British sign language interpreter will not be available for this performance.

Parking
The closest parking will be available at the Leisure World Car Park, where an hourly rate will be applicable.
Alternatively, you can pay £10 for all day parking at Kings Meadow, which is accessible via Catchpool Road off of Cowdray Avenue.
You can pre-book this parking here.

Care and Safety at Events
•Decide on a meeting point with your friends. Choose a time and place to meet up later in case you get separated from each other. There may be a limited signal across all networks, so you might not be able to contact each other by phone
•Keep your phone charged in case you’re separated from your friends
•Stay hydrated
•Keep your wits about you. Drink responsibly and know your limit
•There are no ATMs on site so make sure to bring enough money for concessions and travel from the event
•Concert stewards are here to help you. Don’t be worried about asking for help in any situation, whether it’s asking for directions or to report something or someone you’re worried about
•Look after your valuables like your phone, purse or car keys

What to Bring
Ticket (s)
Valid ID
Wear comfortable shoes (remember, this is an outdoor event)
Medical info if you have any medical conditions
Cash/card

Cash Payments
Credit/debit card payment facilities are in place; however, please ensure you bring ample cash.

Food and Drink
There will be ample concessions for food and drink within the concert site. No food or drink can be brought onto the site unless dietary restrictions are in place (A dietary card is required).
Any alcohol purchased at any of the bars within the venue must be consumed on-site and not taken out of the designated event area.
Help us to keep Castle Park tidy by using the rubbish bins that will be located throughout the venue.
In keeping with Licensing Laws, there will be a Challenge 25 Policy in place for all alcohol sales.

Toilet Facilities
Designated male and female lavatories will be provided and there will also be accessible lavatories on site.

What to do in an Emergency
There are stewards and event staff on duty at every concert. Locate a member of staff for any emergencies, who will be able to assist or locate the correct assistance.
If you need to contact the Police to report a non-emergency crime or to provide information on a crime while at the festival, please call 101. If a serious or life-threatening crime is being committed, please contact a member of staff or police officer immediately. If in the unlikely event you cannot find someone, please call 999.

Smoking Policy
There is a designated smoking area outside the concert area, smoking is only permitted within this area.

Drug Use
There is a zero-tolerance response to illegal drugs and New Psychoactive Substances (NPS). Police officers will be on site and any person found in possession of illegal drugs or NPS will be passed to police for arrest, and possible prosecution.
The terms and conditions of entry state: “You may be searched at the entrance. Any items, which the organisers consider may be used in an illegal or offensive manner will be confiscated. Persons suspected of carrying out illegal and/or offensive activities onsite may be searched.

Recycling
We encourage you to think of your plastic usage and would ask you to reconsider at this concert and at home what plastic use could be reduced.
At this concert please ensure you recycle everything into the recycling bins that are sited across the venue.

Ticketing
Remember your tickets! This is a ticketed event and each entrant will require a valid ticket. Also, tickets are still available for the event, so if there’s a friend or family member missing out head over to www.lhgtickets.com to purchase tickets or there will be tickets available to purchase from the concert box office on the day which will be open at approximately 12pm.

Ticket Upgrades
Ticket Upgrades are available – you are able to upgrade your tickets on the day to a higher pricedticket. Take your existing ticket to the box office where you will be able to pay the difference and upgrade your tickets.

General & Accessible Ticket Holders
All ticket types should enter through the main entrance.
Customers with an Accessible Area ticket should arrive at the box office, where they will receive their wristband. Furthermore, the disabled access area is only accessible to people with a valid accessibility ticket and their carer.

Tickets – Exchanges and Refunds
We can’t offer any exchanges or refunds. Please note: before buying tickets it’s really important to double check all the event details and make sure you’re 100% happy before going ahead.
By purchasing a ticket you, and all persons accompanying you agree to the aforementioned terms and conditions.
LHG Live hold the right to change these terms and conditions at any given time, you will be notified of any changes.

Cancellations
LHG Live Ltd reserves the right to alter the show content at short notice. In the event of this happening, no refunds will be issued or exchanges offered.
This event may be filmed and/or photographed. Attendance at our events affirms your consent to be used as a member of the event audience.

Liz Hobbs Group Limited


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