Your Questions

Tickets

WHERE IS YOUR BOX OFFICE?

Tickets for most of our events are sold online, or via the Mercury Theatre Ticket Office.

Mercury Tickets is located at 145 High Street (next door to Wagamama), Colchester, CO1 1PG

Other ticket sellers and operators do provide a service to us so please check on events pages for individual booking information.

OPENING HOURS: Monday – Saturday 10:30am – 5:30pm (closed for lunch on Saturdays)

CONTACT: call the Ticket Office on 01206 573948

CAN I COLLECT MY TICKETS AT THE EVENT?

Tickets cannot be collected at the event (unless specified). When you book, you can choose to have your tickets emailed or posted to you.

I’VE TRIED BOOKING A FAMILY TICKET ONLINE BUT IT ISN’T LETTING ME DO IT?

Some performances offer a family ticket discount. Just add the tickets you need to your basket and the family ticket discount will be applied automatically.

DO YOU OFFER CONCESSION TICKETS?

Depending on the promoter of the event, concessions can be available – but it is not a standard rule for all events. Please call the Box Office on 01206 573948 to find out.

Accessibility at our venues is detailed on individual event pages. Charter Hall offer a loop system, concessions, wheelchair access. Please contact the venue for more details.

WHAT ARE THE AGE LIMITS FOR CONCESSION TICKETS?

Unless specified on the individual event, under 16s are classed as a child ticket and over 60 is classed as a senior ticket (should concessions prices be available).

A child 3 years and under is free provided they sit on an adult’s lap.

Ticket Issues

I AM HAVING TROUBLE BOOKING MY TICKETS ONLINE

This may be due to the event being sold out, or limited seats remaining. Please call the Box Office on 01206 573948 to arrange your booking.

I HAVE LOST MY TICKETS, WHAT CAN I DO?

Please call the box office on 01206 573948 so we can find your booking and arrange collection of the re-printed tickets

Payments/Refunds

WHAT PAYMENT METHODS DO YOU ACCEPT AT THE BOX OFFICE?

We accept all major credit/debit cards.

WHAT IS THE BOOKING FEE?

Some performances have a booking fee in addition to the cost of the tickets. This is applicable to all bookings and is to cover card costs and agency ticket fees.

DO YOU OFFER REFUNDS?

Once a ticket is purchased, tickets cannot be exchanged or refunded.

Opening Times

WHAT ARE THE BOX OFFICE OPENING TIMES?

Tickets for most of our events are sold online, or via the Mercury Theatre Ticket Office.

Mercury Tickets is located at 145 High Street (next door to Wagamama), Colchester, CO1 1PG

OPENING HOURS: Monday – Saturday 10:30am – 5:30pm (closed for lunch on Saturdays)

CONTACT: call the Ticket Office on 01206 573948

Other Information

CAN I BRING MY OWN REFRESHMENTS?

No external food or drink will be allowed into the venue, except for the following exceptions: 

  • For customers with specific dietary requirements, a small amount of food for personal consumption may be brought into the venue.
  • One 500ml sealed bottle of water per person is permitted and can be refilled in the venue.

DO I HAVE TO PAY FOR PARKING?

Car parking charges apply at all car parks. For more information on car parking in Colchester, please visit https://www.colchester.gov.uk/info/category/?id=car-parks

DO YOU HAVE ANY JOB VACANCIES?

All current job vacancies are advertised at www.colchester.gov.uk